Refund policy

Returns

If you wish to return all or part of your order for any reason, please contact us and either obtain a RMA (Return Merchandise Authorization) for courier delivery or return back to the supplier.

If you wish to return your item due to damage/fault, you must notify us within 30 days of the purchase. Please send pictures of the damage/fault to info@gardensandhomes.co.uk before we make a decision on a return agreement.

If you wish to return an item due to a change of mind the goods must be returned unused, in their original packaging and in a re-saleable condition within 14 days of receipt of your goods. We can arrange a collection for you but you may be liable for the cost of return carriage, which will be deducted from any refund. If you opt for us to arrange a collection for you, this will incur a collection charge that will be determined based on the amount the courier will charge us.

If an item on your order is damaged or has a manufacturing fault, please call us within 30 days of receipt of your goods and we will be happy to arrange a replacement, credit note or refund.

Damaged Items

Unfortunately the occasional mishap can occur due to transportation or a manufacturing fault, please take a picture of the damage/fault and notify us of the issue within 30 days of receiving the item, we will investigate the issue and either offer a replacement or a refund and collection of the item.